Once your order is placed and payment received, we will start to process right away.
Orders despatched from our warehouse will generally be delivered by DPD - you will receive an email or text message (if you provide your mobile telephone number during checkout) to confirm delivery - although we do use other couriers to provide the most efficient service.
Larger items may be despatched direct from the manufacturer to your delivery address.
Please note: all goods will require a signature upon delivery.
Items should be checked for damage upon arrival & preferably in the presence of the delivery driver. Any damage should be brought to our attention as soon as possible.
If you are unable to collect/sign for your goods, please send the order to a different address.
It is not possible to change the delivery address once the order has been despatched.
We know that you will be pleased with your purchases from HomeSupply, however, there may be occasions when you will need to return items to us.
If any items were damaged in transit, we ask that you report it to us immediately and at the latest, within 7 days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
If your items are faulty on arrival, you have 30 days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
If any of your purchases develop a fault, and it's more than 30 days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair or replacement. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.
Please note that any items sold as open-box/ex-display stock come with 90 calendar days warranty only, and therefore any claims under the warranty after 90 days of receipt will not be accepted.
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Consumer Rights Act 2015, you can do so provided you inform us of your decision within 14 days, starting the day after the day of delivery. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods, you have 14 days to do so, at your own expense. Once the item is received and checked by us, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers.
You can request a return using our easy to use, online form which can be found below. (Click the green arrow)
In addition to this policy you should also refer to our general Terms and Conditions of Sale.