HomeSupply Help & Advice
Welcome to our 'Frequently Asked Questions' section where we've compiled a list of questions we are regularly asked along with their answers.
The areas covered are:
- The product detail page explained
- Finding your way around the web site
- Payment and delivery
- General buying advice - Do's and Don'ts
- Environmental Responsibilities and Recycling - WEEE Regulations
The Product Detail Page
'Breadcrumbs' - This shows the trail you have followed to get to the current category - these links allow you to jump back to browse other similar items.
Quick links allowing you to jump back to the previous page, print product details, ask a product question and more!
Product image - this can be enlarged for more detail by simply clicking your mouse on the photo.
Product overview & options (if applicable).A short description of the product. If options exist, you will need to select your choice.
Product price, availablility, and quantity box plus the all-important "Add to basket" button. You'll also find other important information in the lower dark grey box.
Product information tabs - By clicking on the top tabs, you will be able to see further information for the product.
Navigating the website and choosing your item(s)
You may also be interested in our “Search” or "Quick Find" facility.
There's also the "Quick Find" search bar at the top of every page if you know some or all of the product name. When you have entered your text, you can click the "Search for products" button or select a suggested product from the list that appears below.
Alternatively, call us on 01752 705522 (office hours) to speak to one of our helpful operators.
Payment and delivery
You will receive an email confirmation of your order giving details of each product purchased. We strongly recommend these details are checked against our web site to ensure the correct items are delivered.
It is important to provide accurate information when entering your payment details including the correct name and billing address as held by your card provider.
If you do experience a problem with your payment, please call on 01752 705522 and we'll certainly do our best to help.
We begin processing your order as soon as it arrives. Within 24hrs of your order (excluding weekends), we will provide you with provisional delivery date(s). For orders with longer lead times, we will contact you again nearer the time to arrange a suitable delivery day.
General Advice - Do
General Advice - Don'ts
Recycling of household electrical equipment
So that you can get your waste electrical goods recycled, we have contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities, which will in turn allow producers of this equipment to meet their obligations.
Not all council sites are suitable to collect all types of waste electrical goods but to find out your nearest participating site (including other collection facilities that may not be operated by the council) and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk. Don’t forget to have your postcode ready to use in the ‘recycling facilities’ locator.
Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer goods. To remind consumers of the collection methods available which in turn allow recycling to take place, all electrical items sold now carry the ‘crossed out wheeled bin’ symbol. To ensure your waste electronics don’t contribute to damaging the environment, please use www.recycle-more.co.uk and recycle today.