HomeSupply Deliveries & Returns

Once your order is placed and payment received, we will start to process right away.

Standard Mainland UK Delivery

• Standard delivery charge - £7.98
• FREE Delivery on all orders over £200 PLUS selected products
• Delivery time - varies depending on product(s) ordered. An estimated time is quoted on the right hand side and may vary from product to product.
• Items will either be despatched from our Plymouth warehouse or direct from suppliers, depending on stock levels and the best method for prompt delivery.
• Large items may require delivery via pallet - it is important that you notify us of any access problems to your property. Pallets will be delivered as close as practicable to your property. We regret that delivery drivers are not permitted to engauge in heavy lifting due to health and safety restrictions.
• Please see individual product descriptions for item-specific delivery information

Delivery Information

Orders despatched from our warehouse will be delivered by Interlink Express Parcels - you will receive an email or text message (if you provide your mobile telephone number during checkout) to confirm delivery and an hour time window in which delivery will take place, meaning you won't need to stay in all day waiting for your delivery to arrive!

Please note: all goods will require a signature upon delivery.

Items should be checked for damage upon arrival & preferably in the presence of the delivery driver. Any damage should be brought to our attention as soon as possible.

If you are unable to collect/sign for your goods, please send the order to a different address.

It is not possible to change the delivery address once the order has been despatched.

Please call us on  01752 705522  if you require any further information

We know that you will be pleased with your purchases from HomeSupply, however, there may be occasions when you will need to return items to us.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us immediately and at the latest, within 7 working days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival

If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period

If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.

Open-Box Items/Ex-Display

Please note that any items sold as open-box/ex-display stock come with 90 calendar days warranty only, and therefore any claims under the warranty after 90 days of receipt will not be accepted.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received by us, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers.(The Distance Selling Regulations do not apply to our Business customers)

Need to return an item?

You can request a return using our easy to use, online form which can be found below. (Click the green arrow)

In addition to this policy you should also refer to our general Terms and Conditions of Sale.