40% off all Hudson Reed & Home of Ultra
HomeSupply Secure Online Shopping


At HomeSupply, we understand our customers' requirements for a totally safe and secure online shopping experience. From our inception in 2005, we have provided top level 128-bit secure transactions through our Protx payment gateway.
 

Checkout transactions are fully 128-bit encrypted and passed securely to the Protx payment gateway128-bit transfer of checkout dataThe Protx servers securely capture card payment details and pass to the merchant bankAll communications with the merchant bank are re-encryptedThe merchant banks checks details and accepts or declines payment and passes the information securely back to Protx for customer and HomeSupply notification
 
Browser SSL Padlock

In addition to the encrypted SagePay Payment Gateway, we also have our own Enhanced SSL (secure socket layer) Certificate from industry leaders, Verisign, which means that EVERY piece of information you enter when completing the checkout is also encrypted on our own dedicated web server.

Look out for the padlock on your Internet browser as you begin the Checkout process. This should be displayed to the right of our web address at the top of screen if you are using later versions of Internet Explorer or at the bottom of the window when using Firefox and older versions of Internet Explorer. You are able to click on the Verisign logo or the actual padlock icon for further confirmation that you are dealing with the right company.

We recommend that you only ever use sites that provide this level of security as part of their checkout system.
 

Another useful indicator of a web site's service and trust levels is feedback from it's customer base. We use TrustPilot (The leading review web site) for our checkout surveys as this provides an unbiased summary of the overall HomeSupply shopping experience run by an independent 3rd party - beware of web sites who only offer filtered (and sometimes fake) customer comments which are held within their own site structure.
 

Investors In People

A company is nothing without it's staff and at HomeSupply we are proud to have a professional and dedicated team who understand the importance of high levels of customer service. Many of our customers have never previously shopped online, so it is important to keep them informed and assured throughout, from order processing to delivery.

In 2007 we decided to work towards the prestigious Investors In People accreditation and were very proud to be awarded with the standard in October '07.

We believe that a company which can demonstrate an excellent commitment to it's staff will also show a similar commitment to it's customers.
 

Security online

Here are some other things to consider when shopping online:
 

Tick Company contact details - Is the contact address and telephone number displayed clearly (as per UK law)?
Tick Manned landline number - Does the web site provide a proper landline contact number?
Tick Professional web site - Is the web site clear with properly presented images?
Tick Clearly marked prices - Beware hidden costs! Avoid sites that attempt to hide VAT - under UK law, VAT inclusive prices should be given at least equal prominence when displayed with ex Vat prices. Shipping costs are also sometimes misleading - HomeSupply charges a single shipping cost of £7.98 PER ORDER so you can buy as much as you like without worrying about the costs of delivery.
 
Just as in face-to-face deals, buy from someone you feel comfortable with. We always strive to offer the best brands at the best possible prices but price should not be the only factor when considering where to purchase. Many items sold on Internet auction sites for example, will not come with the warranty and backup service you may expect and often the Distance Selling Regulations do not cover auction site sales.
 
We hope the information provided is of interest and that it helps you make an informed choice whenever you choose to purchase online. We would welcome any comments you may have - please send emails to or call on 01752 705522.
 
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Safer Shopping

We are CheckRate Verified.
You are safe to shop!

 

Why HomeSupply?
Tick Over 40,000 happy customers
Tick 160,000 products delivered
Tick Top level shopping cart security
Tick Run by REAL people who are always ready to help
Tick The very best online discounts backed by our Price Promise
Tick One simple & competitive delivery charge - no hidden costs!

 

Live Support

 

Customer Feedback

 

Price Promise

 

Payment Methods

Additional Options

 


We accept Visa, Mastercard, Switch Maestro, Solo, Delta and Electron
Acceptance Mark

Copyright HomeSupply.co.uk 2005 - 2009 - owned and operated by HomeSupply Retail Ltd

Registered in England no. 5006348       VAT Reg. 855435018
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