 Using the web site and choosing your item(s) |
| How do I find my way around the web site? |
|
With literally 1000’s of products on offer, it can be a little daunting. Select your product area from either the left hand or upper menu - you can choose from either one of the main categories or one of their sub-categories.
You may also be interested in our “Search” or "Quick Find" facility. |
Top
|
I cannot find what I am looking for!
|
|
If you are unable to find a product by browsing the categories, you may find the "Search" facility helpful. The search page can be opened by clicking on the link at the top of the page. There's also the "Quick Find" red bar if you know some or all of the product name. |
Top
|
| I've used the Search page and still cannot find what I am after! |
|
It may be that the product you wish to purchase is not currently listed on our web site, however, it is likely that we can provide a competitive quotation - please send an email providing as much information as possible to info@homesupply.co.uk. Alternatively, call us on 01752 705522 (office hours) to speak to one of our helpful operators. |
Top
|
 Payment and delivery |
How do I pay for my order?
|
|
Our preferred payment is by either Debit or Credit card via our online secure payment gateway at SagePay, alternatively you can also use your Paypal or Google Checkout account for a safe and simple alternative. |
Top
|
| Are my card details safe? |
|
Yes! Our web site features Verisign Enhanced SSL to protect your data by using 128-bit high level encryption. For extra security and privacy, HomeSupply does not store any credit card numbers from our customer payments. |
Top
|
| Can I order over the phone? |
|
Yes, by phoning 01752 705522. Whilst we encourage our customers to purchase using the secure online system, we are able to receive orders by telephone. Once your order has been processed, all card details are destroyed.
You will receive an email confirmation of your order giving details of each product purchased. We strongly recommend these details are checked against our web site to ensure the correct items are delivered. |
Top
|
| Can I pay by cheque? |
|
Yes - you will need to provide us with a list of the products you wish to purchase and we will provide you with a pro-forma invoice. Once payment is received we will reserve your items provisionally, however, your order will not be fully processed and delivered until payment has successfully cleared - this can take 7 to 14 days. |
Top
|
| My online payment failed with an "Insufficient Fraud Checking Score" - what does this mean? |
|
To protect both our customers and ourselves from illegal card fraud, we require the payment details you enter to meet certan criteria.
It is important to provide accurate information when entering your payment details.
If you do experience a problem with your payment, please call on 01752 705522 and we'll do our best to help. |
Top
|
| What happens once my payment has been processed? |
|
You'll recieve an email confirmation of the successful transaction including a list of all items on your order.
We strongly recommend that you double-check these with our web site to ensure you receive the correct items at the time of delivery - items ordered incorrectly are likely to incur charges for collection/replacement and will almost certainly introduce a delay.
We begin processing your order as soon as it arrives. Within 24hrs of your order (excluding weekends), we will provide you with provisional delivery date(s). For orders with longer lead times, we will contact you again nearer the time to arrange a suitable delivery day. |
Top
|
| Why don't you offer a choice of delivery methods? |
|
We have 1000's of products to choose from and no matter how many items you purchase or how heavy they are, you only pay a single, low-cost, delivery charge for your total order.
It is not practical to keep every single product that we offer in our warehouse - sometimes it is necessary to order the item from the manufacturer. Thanks to our buying power and good relationships with manufacturers and suppliers, we have arranged for certain product ranges to be delivered direct to our customers.
We do promise that we will get your order to you as quickly as we can. |
Top
|
| Do I get an invoice? |
|
We do not normally send hard copies of invoices unless specifically requested - we all need to do our bit for the environment! We will send you an electronic invoice and this can be printed off for your records if required. |
Top
|
 General buying advice - Do's |
| Do |
|
Measure and plan carefully before ordering - items ordered in error will cause delays and collection/replacement fees. |
| Do |
|
Seek the advice of a professional tradesman for technical help - we are happy to help where possible but we we can only guide you and make no guarantees that any advice given will be correct. |
| Do |
|
Try the search facility and perhaps enter the name of the design range to view all applicable products. |
| Do |
|
Call us on 01752 705522 if you need help with anything. |
| Do |
|
Double-check the information you enter at the checkout, paying particular attention to your email address - we need this to send you updates of your order's progress. |
| Do |
|
Give as much information as possible at the checkout screens - there is space for entering an alternative telephone number which may make contacting you easier. |
| Do |
|
Tell us if there are any unusual issues that may effect delivery of your order, especially those affecting access to the property. |
Do
Top |
|
Bookmark our page for future visits - CRTL+D on your keyboard. |
 General buying advice - Don'ts |
| Don't |
|
Book any plumber or other tradesman until delivery has been confirmed - our aim is to always exceed expectations with regards to delivery but there are rare ocassions where our initial provisional delivery date cannot be met for various reasons. |
| Don't |
|
Forget to include delivery charges on our competitor sites when comparing prices - remember we charge just £7.98 per order - regardless of quantities and weights. |
Don't
Top |
|
Attempt installation of your products without first reading any supplied instructions/manuals and ensuring you have the correct tools for the job. The old DIY tip - "Measure twice, cut once" should be remembered too as a simple error in measuring can result in your new product being rendered useless. |
'Breadcrumbs' - This shows the trail you have followed to get to the current category - these links allow you to jump back to browse other similar items.
Product price and information - here you will find estimated delivery time, manufacturer and warranty. When applicable, there will also be any relevant product options.
Quantity and 'Add to cart' button. Change the default value of 1 as necessary then click the 'Add to cart' button to confirm. The 'Checkout' button can be used to proceed to the checkout page.
Product image - this can be enlarged for more detail by simply clicking your mouse on the photo.
User features - A collection of extra features to assist customers including options to print page and ask us a question regarding the product being viewed.
Description Tabs - Choose between the product's main description, extra info and product reviews. 
Recycling of household electrical equipment
